Product ID:Subject: Complaint Regarding Defective Screen Unit
Content: Hello,I am contacting you because the Android screen/radio unit I purchased for my vehicle is experiencing a serious malfunction.During the first weeks, the device worked correctly and powered on normally when starting the car. However, a few days ago several progressive issues started to appear.At first, a high-pitched electronic noise could be heard while the screen was turned on. Shortly after, the screen began remaining completely black when starting the vehicle and only attempted to power on by constantly flickering.Currently, the issue has become significantly worse. The screen stays black for long periods of time and takes a very long time to react. In some cases, it repeatedly flickers as if it is trying to boot up, but it fails to start properly.It is important to mention that the system still works partially, since Bluetooth continues connecting and audio playback still functions correctly. Therefore, the issue appears to be related specifically to the display or the internal power supply of the unit.I have also performed a manual reset using the reset button on the device, but the issue continues to occur.I would like to request a solution as soon as possible, either through repair, replacement, or refund, as the product clearly presents a manufacturing or hardware defect.I look forward to your response.Thank you very much.